FAQ
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Q: What makes your bouquets, crowns, and dresses unique?
- A: We pride ourselves on artisanal craftsmanship, creating one-of-a-kind pieces that stand out with elegance and charm.
- We constantly look for the best deals and latest trends to bring you the most current collections available.
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Q: How do I place an order?
- A: Simply visit our website, browse our collections, and follow the user-friendly ordering process on our Shopify platform.
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Q: Do you ship internationally?
- A: Yes, we currently serve customers in the USA and Latin America. International shipping options are available during checkout.
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Q: Can I request customizations for a special occasion bouquet?
- A: Absolutely! We welcome customization requests. Contact us through our email, and we'll work with you to create a bespoke piece.
- Please allow at least 3 month notice for custom orders on bouquets.
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Q: What is your return policy?
- A: Due to the nature of our products all custom made orders are final sale on our bouquets.
- While we do a thorough quality check on the dresses and crowns we understand some items may be factory defective.
- If that is the case please contact costumer support for further help.
- We are a Final Sale company and do not guarantee any refund.
- We do provide size chart and suggest if you are in between sizes always go up.
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Q: How do you ensure the quality of your products?
- A: We maintain a high standard of quality through rigorous craftsmanship and attention to detail. Each piece is carefully inspected before shipping.
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Q: Are your products suitable for events other than quinceañeras?
- A: Absolutely! While our focus is on quinceañeras, our creations add a touch of elegance to various special occasions, from birthdays to weddings.
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Q: What social media platforms can I follow you on?
- A: Stay connected with us on Instagram for the latest updates, behind-the-scenes glimpses, and special promotions.
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Q: How can I reach customer support?
- A: For any inquiries or assistance, please email us at majestybtq1@gmail.com.
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Q: Do you offer wholesale options for retailers?
- A: Yes, we are open to wholesale inquiries. Reach out through our websites contact form, write a short description, and we'll be happy to discuss potential partnerships and bulk orders.